I've returned two items, both my fault, both easily through e-mail RMA contact. No probs.
I never bother with the ZZF descriptions (they could be wrong sometimes like anyone else's) and
usually research beforehand through various sites. The only reason I shop at ZZF is the unbeatable
shipping costs and times (I live in TX.) Ordered half of my newest rig from them (over $600) with
no problems, no damage, perfect just like all my other orders with them. Never done me wrong.
I recommend anyone living a good deal away from Newegg or CA (fast-delivery) go with ZZF.
If not for anything else but the extremely fast 2-Day shipping and (used to be free) s/h prices.
Their 'free gifts' are rediculous (credit card holder? pots?! thanks?!) but that's another story.